UAN Helpdesk is no longer functional. It is replaced by Epf Grievance Portal but the epf customer care toll free number is still working. I will provide the contact number and the timings to call this number here under.
Even though Help desk is not working any more, I am going to provide you with solutions to most of the common epf issues. So, lets get started.
Epf Customer Care Toll Free Number
You can contact epf helpline number to resolve your issue.
Epf Helpline Number : 18001-18005
Time to Contact : 9:15 AM – 5:45 PM
This service is available everyday i.e., from Sunday to Saturday.
This is epf toll free number. You can call this number to resolve the Epf related problems.
Epf Complaint Email Id
For assistance that may be required in operation of Unified Portal, two e-mail id’s have been created by EPFO. Employers an employees can raise queries there.
For employee: firstname.lastname@example.org
For employer: email@example.com
You can also choose to contact epfo via email. Just send your issue to Epf complaint email id given above. EPFO can resolve it 3 day to 1 month depending upon the issue raised.
Epf Grievance Portal
In place of UAN Helpdesk, EPFO has introduced EPF Grievance Portal to solve the problems faced by epf members.
First you need to register on pf grievance portal. Then you can submit your problem. You can visit https://epfigms.gov.in/ for registration and ticket submission.
Employee and Employer both can Use EPFIGMS.
You can do these task from this platform.
- You can register pf grievance online
- Send Reminder
- Once you register your complaint, you can check epf grievance status
Epf Twitter & Facebook
You can also contact EPFO via their social profiles. You can also followup the epf grievances submitted with no answers.
Epf Twitter : https://www.twitter.com/socialepfo/
Epf Facebook: https://www.facebook.com/socialepfo/
EPFO staff are actively replying for all the queries raised by epf members on these social portals. This can also be very useful to resolve your issue.
EPF Office Contact Numbers
You can contact your local epf office to solve your problem. You find the your local epf office contact numbers in following page. I cannot display the whole list here.
EPFO Office Contact Numbers: https://www.epfindia.gov.in/site_en/Contact_us.php
You can find the epf office customer care number Delhi, Banglore, Gurgaon, Hyderabad & Chennai on that page.
You also find EPFO Regional Office Contact Numbers @ https://www.epfindia.gov.in/site_docs/PDFs/Contact_PDF/ro_pro.pdf
Following are the common epf related problems faced by pf members.
Common EPF Related Issues
- To Know Your UAN Number
- Forgot UAN Password
- UAN Activation Issues
- Epf Name Correction
- Epf Date of Birth Correction
- Father Name Correction
- Other PF Correction Issues
- Pending KYC approval
- Multiple UAN Numbers
- Epf Transfer Issues
- UAN Mobile Number Change
- UAN portal related problems
- Pf Withdrawal Claim Status
- Epf Passbook Not Updated Issue
- Epf Grievance Submission
- Wrong Pf Balance
You can contact EPF via any medium provided above to solve your problem. Before doing that, i recommend you to solve these problems by yourself.
You can solve these problems by following my instructions below for each problem that you face.
Now i will explain how you can solve these problems by yourself. You can read my other articles for more information.
To Know Your UAN Number:
Let me explain how to find your UAN number from pf number using epf online portal.
Step 1: Go to https://unifiedportal-mem.epfindia.gov.in/memberinterface/
Step 2: On the bottom right corner of the page, you can see ‘Important Links’ heading. Under this heading you can find ‘Know Your UAN Status’ Link. Click on the ‘Know Your UAN Status’ link as shown below.
Step 3: You will taken to this following page. On this page there are few options to know your UAN number. First option is member id. If you have member id, you can choose this option.
Step 4: Once you click on get authorization pin, you will get an sms containing OTP to your mobile number. You need to enter OTP on the page.
You can enquire about your UAN Number by confirming your identity. I suggest you to ask your employer first to know your UAN Number. If your employer is not responsive, then you can call uan helpline.
Please read my post on How to Know UAN Number for more information.
Forgot UAN Password:
Step 1: Goto UAN Member e-Sewa portal. On this page, just below the login form, you can find a link Forgot Password. Click It. See below screenshot for reference.
Step 2: In the next page, you have to enter your UAN number and captcha code that displayed. Click Submit.
Step 3: On this page, you can find your mobile number starting 2 digits and last digits registered with EPFO. If have that mobile number, click on Yes.
Step 4: Once you click on Yes, you will receive OTP to your mobile. Enter OTP and click on Verify.
Step 5: In the next screen you can enter your new password and change epfo password. Now you can login to UAN Member portal using UAN Number and new password.
Please read my post on UAN Password Reset for detailed procedure with screenshots.
If you forgot UAN portal password, you can ask epf helpdesk staff for reset. Once it is reset to default password, you can change it as you like.
UAN Activation Issues:
Step 1: Goto UAN Member Portal
Step 2: Click on ‘Activate UAN’ as shown the below screenshot.
Step 3: It will redirect you to the following page. On this page, Enter UAN Number or Member ID or Aadhaar or PAN. Enter any of these details that you have. Next, enter the mandatory fields Name, Date of Birth, Mobile Number, Captcha and Email Id (Optional). Finally, click on ‘Get Authorization Pin’.
Step 4: Now, you will receive a OTP. Enter it in the following screen.
Please read my post on UAN Activation for detailed procedure with screenshots.
If you fail to activate UAN Number through UAN Member portal, you can contact uan helpdesk.
Pf Correction Form:
You can correct your personal information on uan portal as well as offline procedure. You can submit pf correction form which is also know as epf joint declaration form.
Details You can Change Using Pf Correction Form:
Name of the employee
Father or Husband Name of employee
Date of Birth correction
Date of Joining
Date of Leaving
Please read my post on Pf Correction Form for download links and sample filled form.
Epf Balance Transfer Process:
Step 1: Go to UAN Member Interface and enter your UAN Number and password to login into Online transfer claim portal.
Step 2: Click on ‘Online Services’ link on dashboard. Then a link ‘One Member – One EPF Account (Transfer Request)’. Click it.
Step 3: Now Select details of ‘Previous accounts (which are to be transferred)’ heading. Under this section, you can choose present or previous employer, based on availability of DSC authorized signatory for claim form attestation.
Step 4: Next click on ‘Get OTP’ link under ‘Step 2 : Authenticate OTP & Submit’ section to receive OTP on your UAN registered mobile number. On submitting the received OTP your transfer request is complete. Download the pdf copy of pf transfer claim form from the “track claim status” option under ‘Online Services’ Menu Tab in dashboard. Submit the self-attested copy of this form to your selected employer within 10 days of submitting the request online.
Please read my post on how Transfer EPF Balance for detailed explanation with screenshots.
UAN Mobile Number Updation:
You must be in one of the following situations and looking for a guide to change epf mobile number. Lets see these 3 cases.
1. Having Epf Unified Member Portal Login Access and want to update uan mobile number
In this case, you can straight away login to Epf Unified Member Portal and update your mobile number.
2. Forgot UAN Password and looking for ways to change mobile number
In this case, you have to reset your UAN Member portal password and then login with username and new password and update epf mobile number.
3. Failed to Reset Epf password and searching for how to change mobile number in pf account
Please read my post on UAN Mobile Number Change for complete procedure.
How to Check PF Balance:
You can check pf balance by following the methods listed below
- On Member Passbook Portal
- Using Umang app
- PF balance by SMS
- By Missed Call
- Monthly Automatic EPF Balance Updates
To learn all these methods to find pf balance, please read my previous post Pf Balance Enquiry.
Epf Passbook Download:
Step 1: Go to Member Passbook login page by clicking on this link – https://passbook.epfindia.gov.in/MemberPassBook/Login.jsp
Step 2: Login to the portal. Click on member id displayed on left side of the screen. If you have multiple member ids, it will display all of them.
Step 3: Now to view passbook, Just click on the member id that you want to download passbook. It will display all the transactions made since you joined the organization. The pdf file will be displayed as follows with establishment id, member id, office name, employee share and employer share.
Step 4: You can download this pdf file by clicking on download button that you find on top of the display screen. Please refer to above screenshot for better understanding.
Please read my post Epf Passbook Download to learn more with screenshots.
Epf Withdrawal Online Procedure:
Step 1: Login to UAN Member Portal.
Step 2: Click on ‘Online Services’ Tab, then click on Claim (Form 31, 19&10C) link.
Step 3: Follow the instructions and enter the infomration in required fields. Once you done filling the form, click on ‘Get Aadhaar OTP’. OTP will be sent to the mobile number registered with your Aadhaar card. Enter the OTP for final submission of Epf partial withdrawal claim.
Step 4: Now the employer will receive the withdrawal claim from you for employer approval. If he has no objection, he can approve the request. Once approved, the PF withdrawal amount will be credited to your bank account linked with UAN Number within 10 to 20 days.
Please read my post on Epf Withdrawal Online for more information and detailed procedure explained with screenshots.
This is all about different types of problems faced by Epf Members and the solutions for these problems. If you still have any issues, please comment below. I Can Help… Thanks!…